On our site presents an opportunity for citizens, individual entrepreneurs and legal entities to submit an electronic appeal to the "Republican health resort "Yaselda" for veterans of war and labour and invalids" (further - Sanatorium).

To realize this opportunity is possible only through the category "Electronic message"where in accordance with the requirements of articles 12 and 25 of the Law of the Republic of Belarus "On appeals of citizens and legal entities" (hereinafter-the Law) designed modules for electronic appeals from citizens and legal entities.

Please note that under paragraph 2 of article 10 of the law of appeal is served in organizations, individual entrepreneurs, the competence of which includes the issues outlined in the appeals.

Consideration of electronic applications

Electronic requests received in the Sanatorium are treated with the procedure established for consideration of written applications, with consideration of peculiarities provided by article 25 of the Law.

In the Sanatorium treatment are considered, which set out the issues which belong to its competence.

Upon admission to the Sanatorium e-mails containing questions, which decision are not within its jurisdiction, within five working days of such requests are directed to state bodies, organizations for consideration in accordance with their competence, with notification to applicants in the same term or the same term in the manner prescribed by Law, the resort leaves such appeals without consideration on the merits and shall notify the applicants with an explanation of which organization and in what order they should contact to resolve the issues presented in the appeals.

Requirements for electronicthe throne hits

In accordance with article 12, law 25 of the electronic application must contain:

by citizens and individual entrepreneurs:

the name and (or) the organization address or position of the person who sent the request;

surname, name, patronymic (if any) or initials of the citizen, the address of his place of residence (place of stay);

the fact of the matter;

e-mail address of the applicant;

from legal entities:

the name and (or) the organization address or position of the person who sent the request;

the full name of the legal entity and its location;

the fact of the matter;

surname, name, patronymic (if any) or initials of the Manager or a person duly authorized to sign the application;

e-mail address of the applicant.

To electronic requests submitted by representatives of the applicants, shall be accompanied by electronic copies of the documents confirming their authority.

The applicant's right to review electronic applications

In accordance with article 16 of the Law the applicant has the right to withdraw his appeal pending on the merits by filing a written (electronic) statement.

In case of withdrawal by the applicant of the appeals organization, individual entrepreneur cease consideration of this appeal on the merits and return to the applicant the originals of the documents attached to the appeal.

Review electronic application by submitting a written statement or a Declaration in electronic form in the same way, which was sent to the email address.

The applicant's right to appeal the response to electronic messages

In accordance with article 20 of the Law You have the right to appeal in the prescribed manner to the superior organization of the response to Your appeal andwhether the decision to leave the petition without consideration on the merits. The organization's response to treatment or the decision to abandon the appeal without consideration on the merits upon appeal to the superior organization may be appealed by You to the court in the manner prescribed by law.

Abandonment of appeals without consideration on the merits

On the basis of article 15 of the Law, the electronic application may be left without consideration on the merits, if:

the treatment did not meet the requirements to the content of the electronic circulation;

appeals are subject to review in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal-procedural legislation, the legislation governing the administrative process, the legislation on administrative procedures, appeals are appeals of the employee to the employer or in accordance with the legislative acts stipulate any other procedure for submission and consideration of such appeals;

requests contain issues which do not relate to the competence of the organization in which they are received;

missed without good reason, the period of the complaint;

applicant filed second appeal and it does not contain new facts relevant to the consideration of the appeal on the merits;

the applicant terminated the correspondence provided in the application questions.

The direction of answers to applicants

Answers (notification) to electronic messages sent to the email address of the applicants specified on the electronic addresses.

To electronic treatment is given written replies (sent written notice) if:

the appellant in its appeal is asking to send a written response either simultaneously send a written response and response to the e-mail address;

to the electronic address specified in the email mail, which for technical reasons was unable to deliver the response (notification).

In accordance with paragraph 7 of article 24 of the Law if the incoming electronic application with the same content from different Complainants are massive (more than ten), answers to such appeals by decision of the head of a state body or another state organization or the person authorized by him to sign in the prescribed manner appeal responses can be placed on the official website of the state body or other state organization in the global computer network the Internet without a response (notification) to the applicants.

The decision to review the cases of massive proportion, is taken by the head. Information is posted on the home page of the resort.

If to consider an appeal on the merits, it must be stated the personal data of the applicant or other persons, with the exception contained in the appeal, the applicant invited to submit oral or written appeal.

If no appeals of any recommendations, requirements, petitions, reports of violations of legislation, the shortcomings in the work of organizations or if they only gratitude such requests are noted and responses are routed.

In response to the electronic request to provide information published in official periodicals and other media or made publicly available on official websites of state bodies and other state organizations in the global computer network Internet or other public information resources of global computer network Internet, websites, other organizations, instead of such information may contain the title, release date and number of the official periodical printed editions, other mass media, which published the requested information or the address of the website in the global computer network Internet, which contained the requested information.